Shipping Info

All orders are sent via Australia Post.

Your items will be delivered in discrete packaging with no reference to contents or Soul Symphony. Instead any reference from a sender will be from Shout Now.

DISPATCH

  • Ordered before 2.00pm (1400) Monday-Friday (New South Wales AEST), your item will be posted that very day.
  • Ordered after 2.00pm or on a NSW Public Holiday, we will post your order the next working day.

 

DOMESTIC (AUSTRALIAN) ORDERS

For larger items and where more economical:

  • Parcel Post 2-5 working days

and

  • Express Post 1-3 working days

If you live outside a Metropolitan area your delivery may take slightly longer.

We highly recommend you select the Signature Required option to enable us to GUARANTEE you receive your item. Your friendly postie will leave you a collection card if you miss the delivery. You’ll be able to collect your item from the nearest Post Office. Make sure you take identification.

Another option is Authority to Leave (ATL). This option allows your postie to leave your parcel unattended at your delivery address. You may still receive a collection card if your postie deems the area unsuitable for an unattended parcel. If a parcel is left unattended at your delivery address, we cannot be held liable if it is lost, stolen or damaged by weather conditions.

 

INTERNATIONAL ORDERS

  • Standard Post 6+ working days

and

  • Express Post 2-4 working days

If you live outside a Metropolitan area your delivery may take slightly longer.

Email tracking is available once the item reaches your country.

Standard Post does not require a signature, but there is an option to select it. We highly recommend selecting the option. If a parcel is left unattended at your delivery address, we cannot be held liable if it is lost, stolen or damaged by weather conditions.

Express Post requires a signature.

If you are not available to accept your delivery, please contact your local Post Office for information on how to collect your parcel. If you have received a collection card, please take identification for collection.