Terms and Conditions

Your Purchase

By clicking purchase,  accept the terms and conditions set out below. To protect your privacy, Shout Now will appear on bank statements and as a return address.

By clicking purchase, you declare that you are over 18 years of age and legally able to enter into contracts. You also declare that you are of legal age to do so, and legally able to purchase adult items, in your country should the legal age differ from that of Australia.

International customers are advised that you are liable should your country apply any duties and customs charges on incoming orders. Soul Symphony is not liable for these costs – it is the sole responsibility of the receiver. Likewise, Soul Symphony is not liable should your goods be confiscated by customs due to local laws or restrictions.

Additional fees apply if parcels are returned to us and require reshipping.

Your Privacy

Your privacy is as important to us as it is to you. Certain types of information about you, our beloved customers, is captured and used. We feel you should be fully aware of this and that you understand the terms and conditions surrounding said capture and use.
Have a peek at our privacy statement below. That will explain what info we gather, how to change it if the need arises and how we use it.

Use of All Products Purchased From This Website

Upon purchase, the customer fully accepts any and all responsibility of using those products and that Soul Symphony (including but not limited to the business –  including our billing name, Shout Now, the owner, the officers and the employees) are not responsible for injury or damage resulting from use of said products.
It is further accepted by the customer that it is their own responsibility to ensure materials used in the products they have purchased will not cause an allergic reaction or any other irritation. If irritation or allergic reaction occurs cease use immediately and consult your medical practitioner.
All products purchased from this website should be used in accordance with any and all included instructions.
If you are concerned about using any products purchase from this site, we recommend consulting your medical practitioner before using the product.

Privacy Statement – Personal and Financial Information

Any and all information collected is for the sole use of Soul Symphony in order to fulfil orders and send you information about our store, including but not limited to stock, competitions, exhibitions, newsletters and promotions. You can unsubscribe from emails at any time via the unsubscribe link on the email.
All financial transactions are made through your PayPal account, or by you as a PayPal guest, and as such means we don’t keep your financial data. This means not only added protection for you with your financial details, but also added peace of mind if you have a disputed transaction with us. If you’re unhappy with our efforts to resolve such disputes, then you can escalate it and lodge a dispute with PayPal (See PayPal’s Terms and Conditions for details). To protect your privacy, Soul Symphony will not appear on your financial statements. Instead, your purchase will appear as being purchased from Shout Now.
At no time will we share your personal or financial information with a third party.

IP Address

If problems should arise on our web server, your IP address may be used to help identify any issues and to help us administer our site. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information to help us serve you better.

Members

By entering your email address you accept to receive emails from us. As stated above, unsubscribe from those at anytime using the unsubscribe option in the email. If you wish to delete your free membership notify us by email and we will remove you and all your identifying information.

Pics and Packs

Occasionally the images and packaging may vary slightly from the product received. Product colours may also vary slightly. If we run out of the colour you would like we will offer you a different colour, a different item or a refund if you have already paid. Please note if you choose a different item that is of higher value, you must pay the difference. If the item is of lower value we will refund the difference.

Promotions

Occasionally we might get a little excited and offer a special promotion. These special promotions might be online, via email, or from an exhibition where we have a stall. Depending on the promotion, the code will be either on the website, in an email, or on a brochure or business card. Cashing it in is easy peasy.
Visit the site, go nuts shopping, and then when it comes time to go through the check out simply click in the Promotion Code field and enter the code. Only one code can be used per order. The discount applies only to stock and not shipping options. Now, because we are a little tight fisted even when we’re all excited, the promo code discount will not be applicable to items already discounted; if using loyalty points; or for postage fees unless otherwise stated. Make sure the code is entered correctly – an incorrect code will result in the full amount being charged and we can’t undo it.
Promo codes will have an expiration date and will no longer be valid after midnight on the date shown. We reserve the right to modify and/or cancel the promotion at any time for any reason. Orders already finalised and paid for will not be affected by the change. In order to use a promo code we will ask you for some information and ask you to register as a member. Registration is free. Your information is for our use only and will never be given to a third party. The information you supply will be used so we can let you know of upcoming promotions, new arrivals and to let you know if we’re planning on having a stall at upcoming events and maybe a few other store-related reasons. You can, at any time, unsubscribe from those emails if we pester you too much. We will endeavour to ensure we leave you in peace once unsubscribed, but occasionally a technical glitch might foil your request. If that happens, contact us by email via contact@soulsymphony.com.au and we will rectify it.

Competition Terms and Conditions

Competitions are open to Australian residents only or anyone within Australia and able to receive the prize, unless otherwise stated. You must be over 18 to enter and claim any and all prizes.
We do not accept responsibility for entries that fail to arrive on time for any reason. It is a condition of any and all promotions and competitions that any solicited and unsolicited comments made by you in regards to the competition, products and services can be posted on the site for promotional use. Only your first name and city will be posted. All other details will remain strictly confidential as described in Your Privacy. Discretion, fairness and integrity will be employed in judging any and all competitions. The winner will be notified by email with the address provided. We reserve the right to disqualify entries and forfeit any and all prizes if entrants are deemed to not satisfy the terms and conditions set out. The prize cannot be varied, transferred or exchanged and unused portions will be forfeited.